Support | Trezor Knowledge Base
Learn
Support
Let's get started
First Steps
Get your Trezor set up and running.
Introducing the new Trezor Suite
Download & verify Trezor Suite
Get started with the Model One
All articles
Trezor 101
Learn the basics
What is a hardware wallet?
Where are my coins stored?
Public & Private Keys
All articles
Get the most out of Trezor
Trezor Suite
Manage all your coin & fund activity.
Ethereum & ERC-20 tokens on Trezor
Receive crypto in Trezor Suite
Update Trezor device firmware
All articles
Security & Privacy
Protect your coins & safety with Trezor.
How to use a recovery seed
Standard & Hidden wallets
Common security threats
All articles
Trezor Recovery
Learn how & why to recover your Trezor.
Move crypto to a wallet with a new seed
Recover wallet on Model One
Recover wallet on Model T
All articles
Supported Coins
Find out which coins your Trezor supports.
Supported coins
Cardano (ADA) on Trezor Model T and Trezor Safe 3
Monero (XMR) on Trezor Model T and Trezor Safe 3
All articles
Trezor Suite Lite
Trezor Suite Lite is a watch-only mobile app designed as a companion to the full Trezor Suite
What is Trezor Suite Lite?
Trezor Suite Lite FAQs
Trezor Suite Lite features
All articles
Third Party Apps
Connect your Trezor to other software & apps.
Third party apps and Trezor
Exodus and Trezor
MetaMask and Trezor
All articles
Discover more
Partner Portal
Discover all for media, developers, affiliates & more.
Become a Trezor reseller partner
For affiliates
Integrations
All articles
Product Updates
All updates in one place.
Firmware changelog
Bootloader changelog
All articles
Trezor Forum
Connect & learn from our community.
Got an issue?Go to Support
Common problems
Trezor Suite doesn’t see my deviceTroubleshooting steps to take if your device is not recognized by Trezor SuiteUsing Trezor after a long timeLearn what to do if you haven't used your Trezor in a long timeI don’t see my cryptoWhat to do if you do not see your crypto in the Trezor Suite applicationMy crypto hasn’t arrivedCommon reasons why funds sent to your Trezor have not arrivedI can’t sign my transactionCommon issues related to being unable to sign transactions with your Trezor devi...Is my coin supported?Learn which coins are supported by your Trezor device.Return policyLearn about Trezor Shop's return policyHow to cancel an orderLearn how to cancel an order placed on Trezor ShopConfirmation email not receivedWhat to do if you have not received your conformation email from Trezor ShopCard payment issuesTroubleshooting steps for issues with card payments on Trezor ShopWhere is my package?What to do if you shipment from Trezor Shop is delayed
Technical issues
Device Issues
Connect and update your Trezor.
How to reset your PIN
Trezor Suite doesn’t see my device
Firmware update issues
All articles
Trezor Suite Issues
Solve your access, funds, and passphrase issues.
I don’t see my crypto
Where is my Ethereum?
Trezor recovery issues
All articles
Coins & Tokens
Get answers to common issues with coins and tokens
Is my coin supported?
Trezor Suite trade issues
Where is my Ethereum?
All articles
Third Party Wallets
Troubleshoot connectivity and linking issues.
Third party wallet connectivity issues
Issues with MetaMask
Issues with Ronin
All articles
Orders and shipping
Before you buy FAQs
Learn how & where to buy Trezor products.
Warranty & Refund policy
Privacy policy
Where to buy Trezor
All articles
Orders & Payments
Resolve payment & transaction issues.
How to cancel an order
Confirmation email not received
Trezor Shop payment options
All articles
Delivery & Tracking
Find out where your order is now.
Where is my package?
Customs fees
Track my order
All articles
Warranty & Returns
Get the details of our return and refund policy.
Refund process
Item missing from package
Package returned to sender
All articles
Feeling confused?Go to learnDon’t see your issue?Go to Trezor forum